Technical Support Manager · Cloudflare · Las Vegas, NV
Zero Trust support leadership — WARP, Tunnel, Gateway, identity integrations, and customer outcomes.
Jan 2022 – Present
Cloudflare
Lead support for customers troubleshooting and scaling Zero Trust networks, including WARP, IdP integrations, and Cloudflare Tunnels. Focused on customer outcomes, team enablement, and secure access to internal resources.
Jan 2021 – Dec 2021
BuyerBridge
Application diagnostics and technical support for an automotive dealer multi-advertising platform, including peer support.
2019 – 2021
Real Geeks
Supported real estate brokers and agents with SaaS setup: website admin, CRM workflows, email campaigns, and integrations.
2018 – 2019
Kroger
IT and automation support for office and plant operations: network devices, workstations, servers, VMs, HMI screens, and PLCs.
2014 – 2017
AT&T
Leadership Development Program; managed U-verse premise technicians for install and repair of commercial and residential services.
2008 – 2012
Norfolk, Virginia
BSBA, 3.4 GPA — Information Systems & Technology: Network Engineering Specialization.
Internship at Huntington Ingalls Industries (Nuclear Overhaul) building quality databases, including a Lessons Learned system.
Jan 2014 – Jun 2014
Mentored children with non-native speaking parents on reading and writing comprehension.
“Nathan possesses a rare ability to connect with colleagues, clients, and stakeholders on a genuine level… He excels at quickly identifying technical issues, crafting innovative solutions, and explaining complex concepts in a way that is easy for everyone to understand.”
“Nathan is an exceptional leader who elevates every team he joins… He approaches every case with ownership and a personal touch, refusing to leave problems ambiguous and persisting until resolution.” — Tobi A